If something isn't right with your order, we'll make it right. Here's how, depending on the issue.
Every order is important, and we want you to be happy with what you receive. The steps to take depend on what went wrong — whether an item arrived damaged, you changed your mind, a defect appeared, or the package never showed up. Each scenario is covered below, so you know exactly what to expect and what we need from you to move forward quickly.
When something arrives in less-than-perfect condition, we need to see what you’re seeing. For the fastest resolution, please include a photograph that clearly demonstrates the poor quality or the damaged area. The most optimal pictures are taken on a flat surface, with the tag and error clearly displayed. We’ll use this information to help you with your order and eliminate errors in the future.
You have 14 days from the date of delivery to request an exchange. The item must be in like-new condition with no visible wear and tear. When an exchange is not due to our error and is not covered by our warranty against manufacturer defects, you will need to pay for the return shipping. If you aren’t happy with your order and want to return it within 14 days of purchase, we will process a full refund as soon as possible once we receive the items back from you.
Our warranty covers manufacturing defects only. It does not extend to damage or deterioration from other causes. Specifically, the following are not covered:
No returns or exchanges will be accepted for products with water exposure.
If your product hasn’t been received within 60 business days of purchase, you are eligible for a refund. For orders shipping to South America, the delivery window extends to 90 business days before a refund becomes eligible.
A refund can be granted under a few specific circumstances. You can get a refund if:
Once a refund is processed, please allow 3-5 business days for the funds to appear back in your account.
To get started, email us at [email protected] with your order details and, if applicable, clear photos of the issue. You’ll need to contact our customer service team to obtain the return address before sending anything back. We’re here to help and will guide you through the process.