If you change your mind shortly after placing an order, you can still cancel it as long as the item hasn't entered the shipping or production phase. A cancellation made before that point will result in a full refund. However, once the product is already on its way to you, the order can no longer be cancelled.
Should you encounter a quality problem with your purchase, you have a 14-day window to send it back. The item needs to be unused and in the exact condition you received it, and it must be returned in its original packaging. Please also include your receipt or another valid proof of purchase to complete the return process. To obtain the correct return address, you'll need to reach out to our customer service team at [email protected].
After your returned item arrives and we've had a chance to inspect it, we'll send you an email to confirm its receipt. That message will also let you know whether your refund has been approved or rejected. If the refund is approved, the credit will automatically be applied to your credit card or original payment method within a certain amount of days.
If you haven't seen the refund post to your account yet, a good first step is to re-check your bank account. From there, we suggest contacting your credit card company, as it can sometimes take a while for the transaction to officially appear. Your bank is the next place to check, since they may also have their own processing time. If you've taken all these steps and the refund is still missing, please get in touch with us at [email protected].
We want to be clear about what you'll pay for delivery. You will only be charged for shipping once at most, and that single charge covers any returns as well. Furthermore, we do not charge any restocking fee when you return a product to us.