We’re a small team that moves quickly—our goal is to get your order packed and on its way as soon as possible, and to be right here if anything doesn’t go as planned. Below you’ll find how we handle everything from prep to delivery, plus what to do if you need to make a change or something isn’t quite right.
Once your purchase comes through, we jump into action. Most orders are picked, packed, and handed off to the carrier within 3 working days. Because we prioritize speed, our fulfillment process kicks in fast, which does affect how much time you have to make changes—more on that in a moment.
Since we ship worldwide from different fulfillment centers, the journey to your door depends on where you’re located. On average, transit takes between 7 and 20 working days. You won’t be left in the dark: your tracking number will be updated 3-7 days after your order has been shipped, so you can follow its progress once it’s moving.
We understand plans can shift. If you need to cancel, you have a 12-hour window right after placing your order. This tight timeframe exists because we start preparing your shipment almost immediately—after those first 12 hours, your order has likely already been processed or is in the queue for dispatch. Once that happens, we’re unable to pull it back, and we appreciate your understanding. Our commitment to fast handling means we don’t hold orders in a pending state for long.
If your order arrives and it’s defective, damaged, or simply not what you asked for, we want to make it right. Reach out to us within 7 days from receiving your order, and we’ll review the situation carefully. Please don’t send anything back before we’ve had a chance to look into it—our support team will guide you through the next steps. If your case is approved, we’ll arrange for a replacement to be sent to you.
A couple of important points to keep in mind: when a return is authorized, the cost of shipping the item back to us falls to you. Also, any original shipping charges from your order are not refundable. Blowpuff reserves the right to deny any return request, but we’ll always assess your case fairly.
We aim to make checkout simple. You can complete your purchase using Paypal, Visa, MasterCard, Discover, American Express, Debit Card, or E Check.
For anything else, just reach out to us at [email protected].